Shortmetrics · Kazuo Corporation
Support & account deletion
Need help with your account, a campaign, or a payout? Contact the Shortmetrics team at kaz@kazuocorporation.com. You can also request account deletion here without signing in or reinstalling the app.
Request account deletion
To request deletion of your Shortmetrics account and associated personal data, email our support team using the steps below. Requests are handled by our team; opening the email link does not delete your account automatically.
- Email kaz@kazuocorporation.com from the email address associated with your Shortmetrics account. Use the subject Shortmetrics account deletion request.
- Include your name and whether you use a creator or organization account. State that you want your account and associated personal data deleted.
- Our team will verify account ownership and respond with the next steps, expected completion time, and any data that must be retained. If you cannot access your account email, contact us for help verifying ownership.
If the button does not open your email app, send the request manually to kaz@kazuocorporation.com. Please do not include passwords, verification codes, or full bank or card details.
What data does the request cover?
Your request covers your Shortmetrics account and the personal data associated with it, including:
- Profile details, contact information, photo, and linked social account identifiers.
- Messages, uploaded files, photos, videos, and content submissions.
- Account activity, device identifiers, and stored IP and location information.
- Associated campaign and payment records, subject to the retention exceptions below.
Deleting Shortmetrics does not delete your accounts or public posts on TikTok, Instagram, YouTube, or other external services. Contact those services separately to manage data they hold independently.
Data that may need to be retained
As described in our privacy policy, some information may need to be retained to meet legal obligations, resolve disputes, or enforce agreements. This can include payout, transaction, and related campaign records. These exceptions do not require keeping your account active.
Payment, transaction, and tax records are retained for seven years after the end of the tax year to which they relate. Records subject to a legal hold may be kept longer until the hold is resolved. Other information retained for a dispute or agreement is kept only as long as needed for that purpose. We will explain any applicable exception when responding to your deletion request.
Help with something else
Email kaz@kazuocorporation.com with a description of the issue and your account email. For app issues, include your device model, app version, and a screenshot if helpful. Remove sensitive information from screenshots before sending.